Blackboard Downtime

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This is a current log of all Blackboard outage events.


Event Date/Time Event Description Event Resolution
May 12 ,2017 SafeAssign processing delayed Blackboard SafeAssign processing times have returned to normal. For current status updates, please visit http://status.blackboard.com/services/safeassign
May 11,2017 SafeAssign processing delayed Blackboard SafeAssign processing times continues to improve as they are working through the backlog. We are seeing delays in paper processing time up to 8 hours. We apologize for any inconvenience these delays may be causing. They are expecting normal processing times to be restored within 24-48 hours. For current status updates, please visit http://status.blackboard.com/services/safeassign
May 10,2017 SafeAssign processing delayed Blackboard SafeAssign processing times continues to improve as they are working through the backlog. We are seeing delays in paper processing time up to 16 hours. We apologize for any inconvenience these delays may be causing. For current status updates, please visit http://status.blackboard.com/services/safeassign
May 9,2017 SafeAssign processing delayed Blackboard SafeAssign continues to experience high paper load. We are seeing delays in paper processing time up to 24 hours. We apologize for any inconvenience these delays may be causing. For current status updates, please visit http://status.blackboard.com/services/safeassign
April 25 SafeAssign processing delayed Blackboard SafeAssign continues to experience high paper load. We are seeing delays in paper processing time up to 14 hours. We apologize for any inconvenience these delays may be causing. For current status updates, please visit http://status.blackboard.com/services/safeassign
Mar 23 9AM SafeAssign processing delayed Blackboard's SafeAssign service is experiencing delays in paper processing time of up to 14 hours as of March 23. We apologize for any inconvenience these delays may be causing. Current service status available at http://status.blackboard.com/services/safeassign
Mar 6 10AM-12PM 2017 Blackboard System Outage Blackboard was taken offline because of instability caused by a recent update. The issue has been corrected and Blackboard was returned to service around 12PM.
February 28 - March 1 2017 SafeAssign processing delayed Several web services were affected due to the large-scale Internet outage involving Amazon Web Services (AWS) on February 28. As a result, Blackboard Learn’s SafeAssign services were impacted. Due to the ongoing volume of paper processing involved, SafeAssign services experienced delays of up to 13 hours.
Jan 29 7AM-12PM 2017 Blackboard System Upgrade Blackboard was taken offline to install an upgrade patch to address recent downtime concerns. The patch was successfully applied and Blackboard was returned to service around 12PM.
Jan 16 1PM-Jan 17 9AM, 2017 Blackboard System Outage A database problem with Blackboard's server resulted in a shutdown while diagnostics were being run. Blackboard was returned to service at 9am on Jan 17.
Jan 15 - Feb 15 2017 Assignments - Crocodoc comments problem Service to the Crocodocs server (for inline annotations on assignments) became interrupted on Jan. 15. This caused issues with data storage of instructor generated comments on assignments between January 15 to February 15, 2017. Blackboard implemented a solution to the problem and has since embedded pdf documents of assignments containing instructor comments into affected sites that both instructors and students can access by triggering the download button in the individual assignment. Affected instructors sent notification on Mar 2 of vendor solution.
Nov 3rd 2PM - 3PM, 2016 Blackboard System Outage A malfunction on Blackboard's application servers caused Blackboard services to stop. A restart of the system was required.
Sept 14th 6PM - Sept 15th 7AM, 2016 Blackboard Intermittent Connectivity A campus-wide network issue on Sept 14th knocked out connectivity to Blackboard and subsequently caused issues with the network hardware connecting Blackboard and other Uwindsor applications to the internet. This issue persisted throughout the night and into the early morning on Sept 15th before being resolved.
June 20th 8AM-9AM, 2016 Blackboard System Outage A hardware failure on the server chassis housing Blackboard brought Blackboard services to a halt. The hardware problem was fixed and service was restored within an hour.
June 13th 7AM-11AM, 2016 Blackboard System Outage Blackboard was unavailable during this time due to instability caused by the unexpected shutdown previously due to an air conditioner failure.
June 12th 7:00AM-5:30PM, 2016 Blackboard System Outage An air conditioner failed in the Computer Centre , causing most University systems, including Blackboard to shut down. Access to Blackboard was restored around 5:30pm.
June 8th 7-7:30PM, 2016 Blackboard Login Issues The connection between Blackboard and its authentication service was interrupted and caused some users not to be able to log in during this period.
May 30th 12-12:30PM, 2016 Blackboard System Outage An error with the connection to the Blackboard database required Blackboard servers to be restarted.
May 11th 7-8AM, 2016 Blackboard System Outage A network error caused Blackboard's database to go offline for approximately 45 minutes. Once the database was brought back online, Blackboard's application servers were restarted in order to remedy any lasting effects from the lost connection.
Feb 12th, 2016 4:30PM-7PM Blackboard Login Issues Blackboard lost its connection to the University's authentication system. A configuration change was made to Blackboard to fix the issue and the problem was resolved.
Feb 12th, 2016 6AM-8AM Blackboard System Outage A network service interruption during scheduled network maintenance caused Blackboard to go down and subsequently disabled Blackboard's database. Service was restored alongside other Uwindsor applications.
Dec 8th 4PM to Dec 9th 10:15AM, 2015 Blackboard Email Notifications Outtage During this period an issue with the University's email system caused several Blackboard email notifications to not be sent. Tools affected include Annoucements, Email and other general Blackboard notifications.
Nov 25th, 2015 3PM Blackboard Database Outage An issue with the Blackboard database caused a temporary disruption to a portion of our Blackboard servers.
Nov 19th, 2015 11:45AM, 6:30PM-12AM, 7:30AM-8AM Blackboard Database Outage An issue with the Blackboard database caused a full service outage during these times. The problem has been resolved.
Oct 29th, 2015 3:45PM Blackboard Server Error An unplanned server outage caused user errors (out of space) when students trying to upload assignments after 3:45 pm. The errors were similar to this: Could not parse multipart servlet request; nested exception is org.apache.commons.fileupload.FileUploadBase$IOFileUploadException: Processing of multipart/form-data request failed. There is not enough space on the disk. For reference, the Error ID is c4aee752-303b-49b2-9778-60f92bb0356e. The issue has now been resolved.
Sept 29th, 2015 3PM-5PM Blackboard Database Issue The previously recorded issue occurred again and was permanently remedied by Blackboard Support.
Sept 26th, 2015 - Sept 28th, 2015 Blackboard Database Issues An issue with Blackboard's database caused instability during these dates. It resulted in a full system outage on Sept 28th from 3PM-5PM.
Sept 17th, 2015 2:45PM-3PM University network outage An unplanned network outage caused users to be unable to reach the Blackboard system.
Apr 2nd, 2015 7:30AM-9AM Blackboard System Outage A planned network configuration change external to the Blackboard system caused an unexpected outage for Blackboard.
Mar 28th, 2015 5AM-1PM Planned Campus Wide Service Outage A planned campus wide service outage caused Blackboard and many other systems to be unavailable.
Mar 27th, 2015 5AM-11AM Blackboard System Outage An issue with the database server that serves Blackboard caused it to be unavailable for a number of hours.
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