Difference between revisions of "Common Blackboard Collaborate Issues"

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(Troubleshooting Guide for Blackboard Collaborate)
 
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=Troubleshooting Guide for Blackboard Collaborate=
 
=Troubleshooting Guide for Blackboard Collaborate=
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To ensure the best experience with the virtual classroom it is strongly recommended that users use Chrome or Firefox and a wired connection.  If you have trouble with one browser, please try the other.  Instructors may find the following playlist of videos helpful:https://www.youtube.com/playlist?list=PLS2OXDDTttS2CFb1ao47FcgBaXa-SPCey
 +
 
This guide will cover some of the common Blackboard Collaborate issues encountered by students and faculty with their solutions to ensure you are receiving the best experience. If you are experiencing any of the following issues listed below, please work through the suggested instructions. Alternatively, you may reach out to our helpdesk with a [http://www.uwindsor.ca/bbhelp Service Request] if you require additional assistance.  
 
This guide will cover some of the common Blackboard Collaborate issues encountered by students and faculty with their solutions to ensure you are receiving the best experience. If you are experiencing any of the following issues listed below, please work through the suggested instructions. Alternatively, you may reach out to our helpdesk with a [http://www.uwindsor.ca/bbhelp Service Request] if you require additional assistance.  
 
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If you are encountering any audio or video issues that are prohibiting you from participating in a Blackboard Collaborate session, this section of Bb-Collab troubleshooting guide will provide you with the steps necessary so that you are seen and heard. Even if you don't plan to speak, these instructions should enable you to hear or see others in the session.  
 
If you are encountering any audio or video issues that are prohibiting you from participating in a Blackboard Collaborate session, this section of Bb-Collab troubleshooting guide will provide you with the steps necessary so that you are seen and heard. Even if you don't plan to speak, these instructions should enable you to hear or see others in the session.  
  
===<div style="background-color:#CEE0F2;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">How to Check if Audio and Video Controls are Enabled (MAC/PC)</font></div>===
+
===<div style="background-color:#CEE0F2;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">How to Check if Audio and Video Controls are Enabled on device (Mac/PC)</font></div>===
  
 
Please follow the steps below to reassure that your Audio and Video Controls are enabled:   
 
Please follow the steps below to reassure that your Audio and Video Controls are enabled:   
  
# If possible make sure to use a headset, avoid using a computer's built in audio components. Using the computer's audio components causes the microphone to pick up environmental noise.   
+
* If possible make sure to use a headset, avoid using a computer's built-in audio components. Using the computer's audio components causes the microphone to pick up environmental noise.   
# Based on the user's operating system, ensure the correct speakers are being used:
+
* Based on the user's operating system, ensure the correct sound output is being used:
#:'''WINDOWS''' -  'Control Panel' ➤ 'Hardware and Sound' ➤ 'Sound' or search for 'Sound' and select 'Sound' from the 'Control Panel' in the search menu.
+
*:'''Windows''' -  'Control Panel' ➤ 'Hardware and Sound' ➤ 'Sound' or search for 'Sound' and select 'Sound' from the 'Control Panel' in the search menu.
#:'''MAC''' - Apple ➤ 'System Preferences' ➤ 'Sound'.
+
*:'''macOS''' - Apple ➤ 'System Preferences' ➤ 'Sound'.
#Check to see if the proper audio device is being used on Collaborate Ultra.
+
<gallery mode= "traditional" widths=300px heights=200px>
#:'My Settings' 'Audio and Video Settings' 'Setup Your Camera and Microphone'.
+
File:WindowsSoundOutput.png|alt="Sound settings in Windows"|'''Output Device Settings (Windows)'''<br />
#A few Anti-Virus applications block webcam and microphone from being allowed to be used in the browser, make sure the Anti-Virus software is not blocking your webcam or microphone.
+
File:SpeakerOutputSourceMac.png|alt="Sound settings in macOS"|'''Output Device Settings (macOS)'''<br/>
# Make sure you have the most up-to-date browser and disable pop-up blocker. To learn more, please visit the [http://mediawikibe.uwindsor.ca/wiki/index.php/Common_Blackboard_Browser_Issues#Is_your_Browser_Up-To-Date.3F Browser Update and Pop-Up Disable Steps] page.
+
</gallery>
# Restart your computer
+
  
 +
*Check to see if the correct audio device is being used in a Blackboard Collaborate Ultra session.
 +
*:'My Settings' (Gear Icon)➤ 'Audio and Video Settings' ➤ 'Setup Your Camera and Microphone'.
 
<gallery mode= "traditional" widths=300px heights=200px>
 
<gallery mode= "traditional" widths=300px heights=200px>
File:Bb collab audio video settings.png|alt="Image of audio and video settings in Blackboard Collaborate session"|Audio and video settings in Bb Collaborate<br/>'''Step 1:''' Click on the Settings Icon <br /> '''Step 2:''' Select Audio and Video Settings <br /> '''Step 3:''' Select Setup your Camera and Microphone'''<br />
+
File:Bb collab audio video settings.png|alt="Image of audio and video settings in Blackboard Collaborate session"|'''Audio and video settings in Bb Collaborate'''<br/>'''Step 1:''' Click on the Settings Icon <br /> '''Step 2:''' Select Audio and Video Settings <br /> '''Step 3:''' Select Setup your Camera and Microphone'''<br />
 
</gallery>
 
</gallery>
 +
*A few Anti-Virus applications block webcam and microphone from being allowed to be used in the browser, make sure the Anti-Virus software is not blocking your webcam or microphone.
 +
* Make sure you have the most up-to-date browser and disable pop-up blocker. To learn more, please visit the [http://mediawikibe.uwindsor.ca/wiki/index.php/Common_Blackboard_Browser_Issues#Is_your_Browser_Up-To-Date.3F Browser Update and Pop-Up Disable Steps] page.
 +
* Restart your computer
  
 
===<div style="background-color:#CEE0F2;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Enable Audio and Video Browser Permissions (Google Chrome)</font></div>===
 
===<div style="background-color:#CEE0F2;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Enable Audio and Video Browser Permissions (Google Chrome)</font></div>===
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</ul>
 
</ul>
 
<gallery mode= "traditional" widths=300px heights=200px>
 
<gallery mode= "traditional" widths=300px heights=200px>
File:Cookies 1.png |'''Step 1''' Click on the Menu icon <br /> '''Step 2''' Select Settings <br /> '''Step 3''' Click on Privacy and Security  
+
File:Cookies 1.png |alt="Image of Google Chrome menu options"|'''Step 1''' Click on the Menu icon <br /> '''Step 2''' Select Settings <br /> '''Step 3''' Click on Privacy and Security  
File:Pic2.png|'''Step 4''' Select Site Settings and scroll down to select Camera or Microphone
+
File:Pic2.png|alt="Image of Google Chrome Cookies and other site data option"|'''Step 4''' Select Site Settings and scroll down to select Camera or Microphone
 
</gallery>
 
</gallery>
 +
 +
If the steps described or images look different from what you see, visit [https://support.google.com/chrome/answer/2693767 Google Chrome's enabling audio and video help page].
  
 
===<div style="background-color:#F2CECE;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Enable Audio and Video Browser Permissions (Mozilla Firefox) </font></div>===
 
===<div style="background-color:#F2CECE;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Enable Audio and Video Browser Permissions (Mozilla Firefox) </font></div>===
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# Click the "'''Save Changes'''" button.
 
# Click the "'''Save Changes'''" button.
 
# Repeat '''steps 3-7''' for changing microphone permissions.
 
# Repeat '''steps 3-7''' for changing microphone permissions.
 +
 +
If the steps described are different from what you see, please visit Mozilla Firfox's [https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions Manage Camera and Microphone support page].
  
 
==<div style="background-color:#DCDCDC;font-size:x-Large;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Application Sharing Issues </font></div>==
 
==<div style="background-color:#DCDCDC;font-size:x-Large;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Application Sharing Issues </font></div>==
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==<div style="background-color:#DCDCDC;font-size:x-Large;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Browser Notification Settings</font></div>==
 
==<div style="background-color:#DCDCDC;font-size:x-Large;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Browser Notification Settings</font></div>==
Blackboard Collaborate allows you to enable or diable notification settings for chat messages, participants joining/exiting the session and when a participant raises their hand.   
+
Blackboard Collaborate allows you to enable or disable notification settings for chat messages, participants joining/exiting the session and when a participant raises their hand.   
===<div style="background-color:#CEE0F2;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">How to Turn ON/OFF Notifications in a Blackoard Collaborate Session</font></div>===
+
===<div style="background-color:#CEE0F2;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">How to Turn On/Off Notifications in a Blackoard Collaborate Session</font></div>===
  
 
# Navigate to your '''"Course Home Page"''' and join your Virtual Blackboard Collaborate Session.  
 
# Navigate to your '''"Course Home Page"''' and join your Virtual Blackboard Collaborate Session.  
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<gallery mode= "traditional" widths=350px heights=350px>
 
<gallery mode= "traditional" widths=350px heights=350px>
File:Step1_legit__notifications.PNG|'''Step 1:''' Go to where you have your virtual classroom setup and join the session
+
File:Step1_legit__notifications.PNG|alt="Screenshot of Blackboard collaborate session"|'''Step 1:''' Go to where you have your virtual classroom setup and join the session
File:Step2_3.PNG|'''Step 2:''' click on the gear symbol <br/> '''Step 3:''' click on the Notification Setting
+
File:Step2_3.PNG|alt="Screenshot of Blackboard Collaborate session Settings"|'''Step 2:''' click on the gear symbol <br/> '''Step 3:''' click on the Notification Setting
 
File:Step4_done_notificationpart.PNG|'''Step 4:''' Review the notification settings and see what is missing
 
File:Step4_done_notificationpart.PNG|'''Step 4:''' Review the notification settings and see what is missing
 
</gallery>
 
</gallery>
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# Under '''"Privacy and Security"''', click '''"Site Settings"'''  
 
# Under '''"Privacy and Security"''', click '''"Site Settings"'''  
 
# Under '''"Permissions"''', click '''"Notifications"'''
 
# Under '''"Permissions"''', click '''"Notifications"'''
# Next to the '''"Allow"''' section, click on the "Add" button.  
+
# Next to the '''"Allow"''' section, click on the "'''Add'''" button.  
# Enter the Blackboard Web Address '''blackboard.uwindsor.ca''' (Important: Make sure the web address doesn't start with "http://")
+
# Enter the Blackboard Web Address '''blackboard.uwindsor.ca''' and click '''Add''' (Important: Make sure the web address doesn't start with "http://")
  
 
<gallery mode= "traditional" widths=350px heights=350px>
 
<gallery mode= "traditional" widths=350px heights=350px>
  
File:Step1_settings_part.PNG|'''Step 1:''' Click on the 3 dots on the top right of your browser then go to 'Settings'.
+
File:Step1_settings_part.PNG|alt="Image of Google Chrome home page"|'''Step 1:''' Click on the 3 dots on the top right of your browser then go to 'Settings'.
File:Step2_Site_setting.PNG|'''Step 2:''' Click on "Site Settings".
+
File:Step2_Site_setting.PNG|alt="Image of Google Chrome Settings page"|'''Step 2:''' Click on "Site Settings".
File:Step3_notific.PNG|'''Step 3:''' click on "Notifications".
+
File:Step3_notific.PNG|alt="image of Google Chrome settings Permissions section"|'''Step 3:''' click on "Notifications".
File:Step4_add_allow.PNG|'''Step 4:''' go to "Allow" and click "Add". Then type the blackboard link.
+
File:Step4_add_allow.PNG|alt="Image of Google Chrome Add a site pop-up window"|'''Step 4:''' go to "Allow" and click "Add". Then type the blackboard link.
  
 
</gallery>
 
</gallery>
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<gallery mode= "traditional" widths=350px heights=350px>
 
<gallery mode= "traditional" widths=350px heights=350px>
  
File:Step1_firefox_opt.PNG|'''Step 1:''' click on the bar on the top right of the browser. <br /> '''Step 2:''' click on "Options".
+
File:Step1_firefox_opt.PNG|alt="Image of Firefox browser menu"|'''Step 1:''' click on the bar on the top right of the browser. <br /> '''Step 2:''' click on "Options".
File:Step3_privacy_fox.PNG|'''Step 3:''' click on "Privacy & Security".
+
File:Step3_privacy_fox.PNG|alt="Image of Firefox General options page"|'''Step 3:''' click on "Privacy & Security".
File:Step4_permission.PNG|'''Step 4:''' scroll down to the 'Permission' section and click on 'Settings'.
+
File:Step4_permission.PNG|alt="Image of Firefox Privacy and Security page"|'''Step 4:''' scroll down to the 'Permission' section and click on 'Settings'.
File:Step5_websitepart.PNG|'''Step 5:''' add the name of the website you want notifications to be added and click "Allow".
+
File:Step5_websitepart.PNG|alt="Image of Firefox Settings Notification and Permissions window"||'''Step 5:''' add the name of the website you want notifications to be added and click "Allow".
 
</gallery>
 
</gallery>
  
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</gallery>
 
</gallery>
  
===<div style="background-color:#CEE0F2;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Enabling Third Party Cookies (Google Chrome)</font></div>===
+
===<div style="background-color:#CEE0F2;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Enable Third Party Cookies (Google Chrome)</font></div>===
  
 
# Click on the "Menu Icon" located in the upper-right corner of your Chrome browser
 
# Click on the "Menu Icon" located in the upper-right corner of your Chrome browser
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</gallery>
 
</gallery>
  
===<div style="background-color:#F2CECE;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Enabling Third Party Cookies On Firefox</font></div>===
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===<div style="background-color:#F2CECE;font-size:Medium;padding-top:1px; padding-bottom:1px; padding-left:5px"><font color="#000">Enable Third Party Cookies (Mozilla Firefox)</font></div>===
  
1.) On the right side of the Firefox page, click on the '''drop-down menu'''.
+
# On the right side of the Firefox page, click on the '''drop-down menu'''.
 
+
# From the menu, click on '''options'''.
2.) From the menu, click on '''options'''.
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# On the new page, find '''Privacy and Security''' and click on it.
 
+
# Under '''Cookies and Site Data''', click on '''Manage Permissions'''.
3.) On the new page, find '''Privacy and Security''' and click on it.
+
# Add the URL '''blackboard.uwindsor.ca''', select '''Allow''' and click on '''Save Changes'''.
 
+
4.) Under '''Cookies and Site Data''', click on '''Manage Permissions'''.
+
 
+
5.) Add the URL '''blackboard.uwindsor.ca''', select '''Allow''' and click on '''Save Changes'''.
+
  
 
<gallery mode= "traditional" widths=300px heights=300px>
 
<gallery mode= "traditional" widths=300px heights=300px>
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</gallery>
 
</gallery>
  
 +
==Managing Attendees==
 +
[[File:Collab moderator mute.png|alt="Collaborate options to mute or remove attendee"|Attendee controls - click image to expand|thumb|left]]The Blackboard Collaborate Ultra tool has a number of features to manage attendees during a session and you can review those features by clicking on the links in this description area.  Some options a moderator has includes the ability to [https://help.blackboard.com/Collaborate/Ultra/Moderator/Moderate_Sessions/Manage_Attendees#mute-attendees_OTP-5 mute an attendee], [https://help.blackboard.com/Collaborate/Ultra/Moderator/Moderate_Sessions/Manage_Attendees#remove-attendees_OTP-10 remove an attendee from a session], [https://help.blackboard.com/Collaborate/Ultra/Moderator/Moderate_Sessions/Manage_Attendees#promote-attendees_OTP-8 promote an attendee] to a higher role to enable additional privileges such as file and screen sharing, and [https://help.blackboard.com/Collaborate/Ultra/Moderator/Moderate_Sessions/Manage_Attendees#monitor-chat_OTP-4 monitoring the chat]. 
 +
 +
Further, moderators can [https://help.blackboard.com/Collaborate/Ultra/Moderator/Moderate_Sessions/Manage_Attendees#keep-the-attendees-panel-open-at-all-times_OTP-1 detach the Attendees panel] to see at a glance attendees roles, if they have their hand raised, their status and if they have their microphone on.  The best way to become familiar with these features, is to test them out in a non-critical event, maybe with trusted colleagues, to ensure you are familiar with their use.
 +
 +
==Related Articles==
 
<!-- Related articles A: A little tricky thanks to MediaWiki's template system.-->
 
<!-- Related articles A: A little tricky thanks to MediaWiki's template system.-->
 
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<div class="thumb tleft"><div class="thumbinner" style="width:350px;font-size:80%;text-align:left">
 
[[Image:600px-Andy Tools Hammer Spanner.png|right|50px]]
 
[[Image:600px-Andy Tools Hammer Spanner.png|right|50px]]
<big>'''Articles that also relate to the Category:Common Blackboard Collaborate Issues'''</big>
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<big>'''Articles that also relate to the Category:Bb Collaborate'''</big>
 
<categorytree mode=pages hideroot=on>Bb Collaborate</categorytree>
 
<categorytree mode=pages hideroot=on>Bb Collaborate</categorytree>
 
</div></div>
 
</div></div>
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[[Category:Bb Instructor]]
 
[[Category:Bb Instructor]]
 
[[Category: Bb Students]]
 
[[Category: Bb Students]]
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[[Category: Bb Collaborate]]
 
[[Category:Bb Disruptions to Classes]]
 
[[Category:Bb Disruptions to Classes]]
 
[[Category:Coronavirus/COVID-19]]
 
[[Category:Coronavirus/COVID-19]]

Latest revision as of 14:54, 21 April 2021

Troubleshooting Guide for Blackboard Collaborate

To ensure the best experience with the virtual classroom it is strongly recommended that users use Chrome or Firefox and a wired connection. If you have trouble with one browser, please try the other. Instructors may find the following playlist of videos helpful:https://www.youtube.com/playlist?list=PLS2OXDDTttS2CFb1ao47FcgBaXa-SPCey

This guide will cover some of the common Blackboard Collaborate issues encountered by students and faculty with their solutions to ensure you are receiving the best experience. If you are experiencing any of the following issues listed below, please work through the suggested instructions. Alternatively, you may reach out to our helpdesk with a Service Request if you require additional assistance.

Common Bb Collaborate Issues
🛠️ Audio and Video Issues
🛠️ Application Sharing Issues
🛠️ Browser Notification Settings
🛠️ Collaborate Connection Error (Purple Wheel)

Audio and Video Issues

If you are encountering any audio or video issues that are prohibiting you from participating in a Blackboard Collaborate session, this section of Bb-Collab troubleshooting guide will provide you with the steps necessary so that you are seen and heard. Even if you don't plan to speak, these instructions should enable you to hear or see others in the session.

How to Check if Audio and Video Controls are Enabled on device (Mac/PC)

Please follow the steps below to reassure that your Audio and Video Controls are enabled:

  • If possible make sure to use a headset, avoid using a computer's built-in audio components. Using the computer's audio components causes the microphone to pick up environmental noise.
  • Based on the user's operating system, ensure the correct sound output is being used:
    Windows - 'Control Panel' ➤ 'Hardware and Sound' ➤ 'Sound' or search for 'Sound' and select 'Sound' from the 'Control Panel' in the search menu.
    macOS - Apple ➤ 'System Preferences' ➤ 'Sound'.
  • Check to see if the correct audio device is being used in a Blackboard Collaborate Ultra session.
    'My Settings' (Gear Icon)➤ 'Audio and Video Settings' ➤ 'Setup Your Camera and Microphone'.
  • A few Anti-Virus applications block webcam and microphone from being allowed to be used in the browser, make sure the Anti-Virus software is not blocking your webcam or microphone.
  • Make sure you have the most up-to-date browser and disable pop-up blocker. To learn more, please visit the Browser Update and Pop-Up Disable Steps page.
  • Restart your computer

Enable Audio and Video Browser Permissions (Google Chrome)

  1. Click on the Menu icon in the upper right corner of the screen.
  2. Click "Settings" in the menu.
  3. On the left-hand side of the Settings menu, click on "Privacy and Security".
  4. Click "Site Settings" and scroll down to select Camera or Microphone.
    1. Turn on or off Ask before accessing
    2. Review your blocked and allowed sites
    3. To allow a site that you already blocked: Under "Blocked," select the site's name and change the camera or microphone permission to "Allow

If the steps described or images look different from what you see, visit Google Chrome's enabling audio and video help page.

Enable Audio and Video Browser Permissions (Mozilla Firefox)

  1. Click on the Menu icon in the upper right corner of the screen
  2. Click on "Options"
  3. On the left-hand side of the Options menu, click on "Privacy & Security" and scroll down to the Permissions section.
  4. Click the "Settings…" button for the Camera option.
    • A window will appear that displays the websites with saved Allow or Block permission on Firefox.
  5. Use the "Allow/Block" selector to change permission for the website. You can remove the site by selecting it from the list and clicking the "Remove Website".
  6. Select the "Block new requests asking to access your camera" checkbox if you do not want to give any other sites access to your camera.
  7. Click the "Save Changes" button.
  8. Repeat steps 3-7 for changing microphone permissions.

If the steps described are different from what you see, please visit Mozilla Firfox's Manage Camera and Microphone support page.

Application Sharing Issues

Application sharing is one of the many key features of the Virtual Classroom (Blackboard Collaborate Ultra) that allows attendees to view your application and/or screen. Below are some solutions to fix screen sharing issues within Chrome and Firefox.

Screen Sharing Issues (Google Chrome)

When sharing an application/screen in Chrome, if the Share button in the share permission prompt is grey, please select an image in the prompt first and then select Share.

If you receive a message that "Application sharing is starting", but the screen does not actually start sharing:

  • Stop and restart application sharing
  • Ensure that you are using the latest version of Chrome:
    1. Click on the "Menu Icon" located in the upper-right corner of your Chrome Browser
    2. Click "Help" from the Menu-list
    3. Click "About Google Chrome"
    4. Click "Relaunch" to apply the new update. If you can’t find the "Relaunch" button, then you are on the latest version


Screen Sharing Issues (Mozilla Firefox)

If you receive a message that "Application sharing is starting", but the screen does not actually start sharing:

  1. Stop and restart application sharing
  2. Check that Firefox has permissions to share your screen/application:
    1. Click on the "Site Information" button located to the left of the page URL
    2. If permission for screen share is "blocked temporarily", select the "x" button to clear the permission
    3. Click"Share Application/Screen" in the Blackboard Collaborate session
    4. Select an option from the "Window or Screen to share" drop-down menu
    5. Click "Allow"

Browser Notification Settings

Blackboard Collaborate allows you to enable or disable notification settings for chat messages, participants joining/exiting the session and when a participant raises their hand.

How to Turn On/Off Notifications in a Blackoard Collaborate Session

  1. Navigate to your "Course Home Page" and join your Virtual Blackboard Collaborate Session.
  2. Open the "Collaborate Panel" and select "My Settings" (gear icon located in the bottom right corner).
  3. Click on "Notification Setting".
  4. By default all of the settings are turned on. Review the settings to turn on/off the notification banners and sounds that you wish.

Enable browser permission to send notifications (Chrome)

  1. Click on the " Menu Icon" located in the upper-right corner of your Chrome Browser.
  2. Click “Settings” from the Menu-List.
  3. Under "Privacy and Security", click "Site Settings"
  4. Under "Permissions", click "Notifications"
  5. Next to the "Allow" section, click on the "Add" button.
  6. Enter the Blackboard Web Address blackboard.uwindsor.ca and click Add (Important: Make sure the web address doesn't start with "http://")

Enable browser permission to send notifications (Firefox)

  1. Click on the bar on the top right of the browser.
  2. Click on "Options".
  3. Click on "Privacy & Security".
  4. Scroll down to the "Permission" section and click on "Settings".
  5. Add the name of the website you want notifications to be added and click "Allow".

Collaborate Connection Error (Purple Wheel)

Sometimes users experience a “purple wheel” when trying to open a BB Collaborate session, one of the main reasons for this can be your browsers "cookie settings". Steps to enable third-party cookies on Google Chrome and Firefox are provided here.

Enable Third Party Cookies (Google Chrome)

  1. Click on the "Menu Icon" located in the upper-right corner of your Chrome browser
  2. Click “Settings” from the Menu-List
  3. Along the left-hand side, click "Privacy and Security".
  4. Click "Site Settings" from the options provided
  5. Scroll down to the content section, and click on "Cookies and Other Site Data"
  6. Next to “Sites that can Always use Cookies” click “Add”
  7. Enter the Blackboard Collaborate address [*.]bbcollab.com
  8. Select “Add”

Enable Third Party Cookies (Mozilla Firefox)

  1. On the right side of the Firefox page, click on the drop-down menu.
  2. From the menu, click on options.
  3. On the new page, find Privacy and Security and click on it.
  4. Under Cookies and Site Data, click on Manage Permissions.
  5. Add the URL blackboard.uwindsor.ca, select Allow and click on Save Changes.

Managing Attendees

"Collaborate options to mute or remove attendee"
Attendee controls - click image to expand
The Blackboard Collaborate Ultra tool has a number of features to manage attendees during a session and you can review those features by clicking on the links in this description area. Some options a moderator has includes the ability to mute an attendee, remove an attendee from a session, promote an attendee to a higher role to enable additional privileges such as file and screen sharing, and monitoring the chat.

Further, moderators can detach the Attendees panel to see at a glance attendees roles, if they have their hand raised, their status and if they have their microphone on. The best way to become familiar with these features, is to test them out in a non-critical event, maybe with trusted colleagues, to ensure you are familiar with their use.

Related Articles

Amber icons 029 checkmark.png

We are constantly trying to improve the information in this Wiki.
If you notice any errors or omissions with this material, please advise the LMS Team or submit a Service Request at http://www.uwindsor.ca/bbhelp.